Medical Secretary Support Specialist

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

About the Role

This is a 6-month fixed-term position within the Medical Secretarial Team at University Hospitals of North Midlands NHS Trust. The successful candidate will be responsible for providing administrative support to the team, including inpatient and outpatient waiting list management, communication with patients and carers, and typing correspondence within performance targets.

Main Responsibilities

The post holder will be expected to:

  • Exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy.
  • Handle telephone and other communications with sensitivity and confidentiality.
  • Schedule appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times.
  • Work closely with clinical, management, and administration teams to ensure the best possible care and experience is delivered to patients.
  • Support overall administration duties required for an efficient and effective service.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are proud to deliver high-quality care and are committed to being a diverse and inclusive employer. We offer a range of development packages to support our employees in fulfilling their potential.

Person Specification

The ideal candidate will have:

  • Administration qualifications and 5 or more GCSEs at A-C or equivalent.
  • 2 years of experience in an administration role.
  • Desirable: experience of managing wait lists and working as part of a team.

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