Escalated Incident Resolver
2 weeks ago
About the Opportunity
We are seeking a highly skilled Escalated Incident Resolver to join our team in Swansea, Wales. As a Second Line Support Engineer at Veeqo, you will be responsible for diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Key Responsibilities
- Diagnose and resolve escalated support tickets in a timely manner, using critical thinking and problem-solving skills.
- Develop and maintain technical documentation to support the support team's efforts.
- Collaborate with cross-functional teams to ensure seamless execution of support processes.
Requirements
- Experience in technical support or software development.
- Exceptional problem-solving skills and ability to work under pressure.
- Bachelor's degree in computer science or equivalent.
- Strong communication and interpersonal skills.
What We Offer
- A competitive salary of £55,000 - £80,000 per annum.
- A comprehensive benefits package.
- Opportunities for career advancement.
About Our Company
Veeqo is a leading provider of e-commerce solutions, and we are committed to delivering exceptional customer service. We believe that our employees are our greatest asset, and we invest heavily in their training and development.
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