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Customer Service Expert

3 weeks ago

Swansea, City and County of Swansea, United Kingdom Amazon Full time

Are you a motivated and detail-oriented individual looking for a new challenge? Do you have experience in technical support or a related field?

Job Overview

As a second line support engineer at Amazon, you will serve as a technical expert, diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Key Job Responsibilities
  • Diagnose and investigate escalated support tickets
  • Implement workarounds and escalate issues when necessary
  • Provide consistent and high-quality technical support

The ideal candidate will have excellent problem-solving skills, the ability to communicate complex technical information to non-technical stakeholders, and a passion for delivering exceptional customer experiences.

Our estimated salary for this position is around £55,000 - £70,000 per annum, depending on experience.