Incident Resolution Expert

1 week ago


Swansea, City and County of Swansea, United Kingdom Amazon Careers Full time
Job Description
The Incident Resolution Expert will be responsible for providing expert-level technical support and resolution of escalated incident tickets at Veeqo. This role requires a deep understanding of technical systems and the ability to communicate complex issues effectively to both technical and non-technical stakeholders. You will work closely with the engineering team to develop new solutions and enhancements to our services and provide technical training and support to junior members of the support team.

Key Responsibilities
- Investigate and resolve complex technical issues, escalating to the engineering team as necessary
- Develop and maintain technical documentation to improve knowledge and troubleshooting skills within the support team
- Collaborate with the engineering team to develop new solutions and enhancements to our services

About the Salary
The estimated salary range for this position is $95,000 - $115,000 per annum, depending on experience.

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