Customer Service Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom Daisy Group Full time
About Us

Daisy Group is the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services.

Job Summary

We are seeking a highly skilled Customer Service Manager to join our team in Birmingham. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Incoming customer calls will be handled professionally and efficiently, resolving issues promptly and effectively.
  • You will complete account changes, including updates to account holder details, barring, roaming and spend caps, and process credit checks and connections on all networks.
  • Maintenance of service tickets and online chat will be critical to ensure seamless communication with customers.
  • You will also be responsible for managing network portals, analyzing bills for customers, performing compliance checks, and creating internal system accounts and linking deals.
  • Additionally, you will handle DPD queries and claims.
Requirements
  1. A minimum of extensive customer service experience, preferably within the mobile phone industry, although training will be provided.
  2. Excellent telephone manner and interpersonal skills are essential.
What We Offer
  • Competitive salary: £22,308 rising to £23,000 following probation
  • 37.5 hours per week, Monday to Friday, 8:30/9:00 - 17:00/17:30
  • Professional development opportunities to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at over 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto-enrolment into a salary pension scheme following probation
Why Join Us?

At Daisy Group, we pride ourselves on being a dynamic and innovative company that values its employees. If you are a motivated individual who thrives in a fast-paced environment, this could be the ideal opportunity for you to grow and develop your career.



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