Customer Service Representative with Excellent Communication Skills

1 week ago


Inverness, Highland, United Kingdom Marston Holdings Full time
Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at Marston Holdings Limited, a leading UK company operating in judicial services and clean air technology. The ideal candidate will have excellent communication skills, be empathetic, and possess the ability to handle complex customer situations.

Key Responsibilities:
  • Provide exceptional support to customers via phone, email, and live chat, addressing inquiries and resolving issues in a timely manner
  • Work collaboratively with colleagues to achieve team goals and provide a positive customer experience
  • Engage with customers to understand their needs and offer tailored solutions
  • Process payments, agree payment plans, and resolve customer queries
Requirements:
  • Proven experience in handling difficult customer situations
  • Excellent communication and organisational skills
  • Good understanding of Microsoft Office Applications
  • Strong phone manner and time management skills
  • Comfortable working independently and as part of a team
What We Offer:
  • A competitive salary of £25,000 - £30,000 per annum
  • Monday to Friday, 37.5 hours per week, with shifts between 8am - 8pm
  • Great work-life balance with only one Saturday shift per three weeks
  • Enhanced maternity and paternity package (subject to eligibility criteria)
  • 25 days annual leave plus bank holidays
  • Access to staff benefits designed to suit your lifestyle


  • Inverness, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Inverness Extra store. As a key holder, you will be responsible for providing exceptional customer service, working across various areas of the store, and contributing to a positive shopping experience for our customers.Key ResponsibilitiesDevelop...


  • Inverness, Highland, United Kingdom Timpson Ltd Full time

    Customer Service RoleAre you looking for a new challenge in a dynamic retail environment? Timpson Ltd is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service and support to our clientsOperate a variety of services including key cutting, watch and mobile phone repairs, engraving, shoe...


  • Inverness, Highland, United Kingdom Pavers Shoes Full time

    We are seeking a Customer Service Representative to join our Pavers team in our Inverness Store. As a Customer Service Representative, you will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer's needs.You will be the reason that customers want to come back again and again to our...


  • Inverness, Highland, United Kingdom Next Full time

    About the Company:Next is a leading UK-based retailer, offering a wide range of fashion clothing, homeware, and electrical products.Job Overview:We are seeking Seasonal Customer Service Representatives to join our team in the run-up to Christmas and during our End-of-Season Sale. As a Seasonal Customer Service Representative, you will be responsible for...


  • Inverness, Highland, United Kingdom Marston Holdings Full time

    About the RoleAs a Customer Service Agent, you will be the frontline representative of Marston Holdings, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive customer experience.This role will provide you...


  • Inverness, Highland, United Kingdom Tesco Full time

    About the roleThe Customer Service Representative will be responsible for providing exceptional service to customers, ensuring their shopping experience is positive and memorable. This role requires a strong communication skillset, with the ability to work effectively in a team environment.Key Responsibilities:Act as a point of contact for customers,...


  • Inverness, Highland, United Kingdom Marston Holdings Full time

    We are seeking dedicated and empathetic individuals to serve as the frontline representative of Marston Holdings Limited, providing exceptional support to our valued customers. As a Customer Service Advisor, you will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive...


  • Inverness, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team in Inverness. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Inverness, Highland, United Kingdom Sparscotland Full time

    At Sparscotland, we're looking for a dedicated Customer Service Representative to join our team.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as flexible hours and opportunities for career growth.Job Description:Deliver exceptional customer service, ensuring that every customer leaves the store feeling...


  • Inverness, Highland, United Kingdom Tesco Full time

    Job OverviewAs a Customer Service Representative in our Inverness Extra store, you'll play a vital role in creating a positive shopping experience for our customers. You'll be responsible for knowing your customers, serving them with passion and pride, and working across the store in our service, picking and replenishment areas where required. This is a...


  • Inverness, Highland, United Kingdom Greenbean Full time

    Job Description:We are looking for an Outdoors Customer Service Representative to join our team as a Commercial Meter Reader in Inverness.About the Company:Greenbean is a dynamic and innovative company that prides itself on providing exceptional customer service and supporting its employees in their careers.Key Responsibilities:Conduct regular meter reads in...


  • Inverness, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative in our Inverness store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...


  • Inverness, Highland, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate Customer Service Representative to join our team at our Inverness store. As a key member of our team, you will be responsible for delivering exceptional customer service, working closely with colleagues to ensure a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent...


  • Inverness, Highland, United Kingdom Tesco Full time

    Job DescriptionAt Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Colleague in one of our stores, you'll play a vital role in delivering exceptional customer service and helping us achieve our vision.About the RoleYou'll be responsible for creating a warm and welcoming shopping environment, ensuring...


  • Inverness, Highland, United Kingdom Marston Holdings Ltd Full time

    As a key member of the Marston Holdings Ltd contact centre team, you will play a pivotal role in delivering exceptional customer service. Your primary responsibility will be to engage with customers via various channels, including phone, live chat, and email, to address their inquiries, resolve issues, and ensure a positive customer experience.Key...


  • Inverness, Highland, United Kingdom Arnold Clark. Full time

    We're looking for dedicated professionals to create an exceptional customer experience at our Mercedes-Benz branch in Inverness. This exciting role offers a unique opportunity to help customers discover our premium products and enjoy an outstanding ownership journey.About UsAward-winning Arnold Clark is one of the UK's leading retailers, with a reputation...


  • Inverness, Highland, United Kingdom CV-Library Full time

    A leading healthcare provider is recruiting for a part-time customer service advisor to support the daily operations of a regional dispensing centre, providing exceptional service to patients and healthcare professionals.Key Responsibilities:Handle customer enquiries and orders by phone, email, and in person; build rapport with both new and regular...


  • Inverness, Highland, United Kingdom NEXT Full time

    About the Role:We are seeking a skilled and enthusiastic Retail Sales Team Member to join our team. As a Sales Team Member, you will play a vital role in providing excellent customer service and stock operations to our customers.Key Responsibilities:Offer fast and friendly service at all times, helping customers find the perfect productsShare your passion...


  • Inverness, Highland, United Kingdom Park's Motor Group Full time

    About Park's Motor GroupWe are a leading automotive retailer with a strong presence in the UK.Job Summary:We are seeking an experienced Service Advisor to join our team at our Inverness branch. The successful candidate will be responsible for providing exceptional customer service and supporting our sales teams.Key Responsibilities: Process invoices,...


  • Inverness, Highland, United Kingdom NEXT Full time

    We are seeking a Temporary Retail Customer Service Representative to join our team at NEXT. In this role, you will provide exceptional customer service, assist with sales floor maintenance, and support colleagues as needed.This is a temporary opportunity, and we are looking for someone who is enthusiastic, adaptable, and willing to learn. You will be...