Customer Service Representative

3 weeks ago


Inverness, Highland, United Kingdom Marston Holdings Ltd Full time

As a key member of the Marston Holdings Ltd contact centre team, you will play a pivotal role in delivering exceptional customer service. Your primary responsibility will be to engage with customers via various channels, including phone, live chat, and email, to address their inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

* Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.

* Utilize your problem-solving skills to resolve customer complaints and concerns in a fair and timely manner.

* Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.

About Marston Holdings Ltd:

Marston Holdings Ltd is a leading judicial services company, pioneering clean air technology, and offering integrated technology-enabled solutions to local and central government, utilities, and private sectors. With a revenue of 326 million and a network of 1,000 self-employed enforcement agents, we operate 21 services across several trading entities, primarily in the UK.

What We Offer:

* A competitive salary and benefits package.

* Opportunities for career growth and professional development.

* A dynamic and supportive work environment.

Requirements:

* Excellent communication and interpersonal skills.

* Ability to work in a fast-paced environment and prioritize tasks effectively.

* Strong problem-solving and analytical skills.



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