Customer Experience Transformation Specialist

7 days ago

Ipswich, Suffolk, United Kingdom Adecco Full time

Customer Experience Transformation Specialist

Adecco is seeking a talented Customer Experience Transformation Specialist to join their dynamic team. As a key member of the consulting team, you will work closely with clients to design and lead transformative projects that drive meaningful change and create valuable opportunities for their global brand partners.

Key Responsibilities:

  • Work with key stakeholders to understand requirements and develop a clear view of the changes required
  • Identify, document, and embed new processes to support the delivery of client strategies
  • Continuously improve efficiencies and company productivity by identifying and converting opportunities
  • Deliver consulting-style projects that solve business problems and drive measurable bottom line savings and growth opportunities
  • Design and implement business processes, systems, and organisational transformations
  • Collaborate with internal and external specialists to implement recommendations
  • Provide business process improvement assistance, including developing and implementing process improvement strategies based on client business requirements
  • Work with project teams and management to develop and execute strategies to solve business challenges

Requirements:

  • Experience in management consulting
  • Proficiency in CX tools and technologies, such as CRM systems, customer journey mapping software, and survey platforms
  • Knowledge and experience in the Automotive industry
  • Strong analytical skills with the ability to interpret data and generate actionable insights
  • Excellent communication and presentation skills
  • Comprehensive knowledge of project management principles and methodologies
  • Highly organised with the ability to prioritise and execute tasks in a high-pressure environment
  • Experience working both independently and in a collaborative environment

Why Work With Us:

  • Competitive salary and pension plan
  • Generous holiday allowance, including your birthday off
  • Flexible working arrangements
  • Opportunities for professional development
  • Health cash plan
  • A friendly and supportive workplace
  • Social events
  • Free parking

As a Customer Experience Transformation Specialist, you will have the opportunity to work with a leading global organisation specialising in end-to-end customer experience services. If you are passionate about customer experience and thrive in a fast-paced and collaborative environment, apply now to join our team.

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