Administration Lead

3 days ago

Oxford, Oxfordshire, United Kingdom GenesisCare Full time

About the Role:

We are seeking an experienced Administration Lead to join our team at GenesisCare UK. As an Administration Lead, you will play a pivotal role in line management responsibilities for the centre administration team, providing a professional, accurate, and timely administration service.

Key Responsibilities:

  • Work closely with consultants and secretaries to provide support in the patient referral pathway
  • Effective line management of administration team, including rotas, monthly 121's and annual performance management reviews in line with objectives and key results
  • Develop a full understanding of all referral pathways within the centre
  • Ensure the smooth running of all administrative functions within the centre
  • Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
  • Participate in Operational Excellence reviews to deliver a data-driven culture
  • Lead continuous improvement within the admin function
  • Chair centre admin meetings/huddles and provide admin updates in monthly staff meetings
  • Support the Centre Leader with operational centre duties, e.g., CQC inspections, facilities management, etc.
  • Manage any patient feedback and complaints in accordance with policy
  • Investigate Datix incidents and perform root cause analysis on administrative issues
  • Manage patient pathway-related administration costs
  • Ensure patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation
  • Ensure all patients experience the highest levels of service
  • Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
  • Work respectfully with all team members, ensuring clear communication and effective working relations are maintained
  • Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
  • Follow departmental protocols, policies, and procedures and operate in full compliance with all relevant guidelines
  • Undertake and company-designated mandatory training
  • Occasionally work out of hours to ensure that breakdowns or crises are resolved with minimum impact to service and treatments
  • Adhere to company standards in respect of appearance, behaviour, and demeanour
  • Work flexibly to achieve GenesisCare business objectives
  • Act as a trainer and mentor for new staff
  • Carry out any other duties appropriate for a post of this nature
  • Uphold the GenesisCare Values

Requirements:

  • Line management of small teams
  • Experience within a diverse range of administrative roles
  • Excellent verbal and written communication skills
  • Experience in a customer or patient-focused environment
  • Strong relationship-building skills
  • Experience in resolving complaints satisfactorily
  • Evidence of an empathetic and holistic approach to patient care (an advantage)
  • Experience of using MOSAIQ IT package (an advantage)
  • Previously worked within the healthcare sector (an advantage)
  • Proficient in all MS office packages, including Word, Excel, PowerPoint, and Outlook

About GenesisCare:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals, and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments, including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

We're passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GenesisCare is an Equal Opportunity Employer.

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