Administration Lead
2 months ago
About the Role:
We are seeking an experienced Administration Lead to join our team at GenesisCare UK. As an Administration Lead, you will play a pivotal role in line management responsibilities for the centre administration team, providing a professional, accurate, and timely administration service.
Key Responsibilities:
- Work closely with consultants and secretaries to provide support in the patient referral pathway
- Effective line management of administration team, including rotas, monthly 121's and annual performance management reviews in line with objectives and key results
- Develop a full understanding of all referral pathways within the centre
- Ensure the smooth running of all administrative functions within the centre
- Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
- Participate in Operational Excellence reviews to deliver a data-driven culture
- Lead continuous improvement within the admin function
- Chair centre admin meetings/huddles and provide admin updates in monthly staff meetings
- Support the Centre Leader with operational centre duties, e.g., CQC inspections, facilities management, etc.
- Manage any patient feedback and complaints in accordance with policy
- Investigate Datix incidents and perform root cause analysis on administrative issues
- Manage patient pathway-related administration costs
- Ensure patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation
- Ensure all patients experience the highest levels of service
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Work respectfully with all team members, ensuring clear communication and effective working relations are maintained
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
- Follow departmental protocols, policies, and procedures and operate in full compliance with all relevant guidelines
- Undertake and company-designated mandatory training
- Occasionally work out of hours to ensure that breakdowns or crises are resolved with minimum impact to service and treatments
- Adhere to company standards in respect of appearance, behaviour, and demeanour
- Work flexibly to achieve GenesisCare business objectives
- Act as a trainer and mentor for new staff
- Carry out any other duties appropriate for a post of this nature
- Uphold the GenesisCare Values
Requirements:
- Line management of small teams
- Experience within a diverse range of administrative roles
- Excellent verbal and written communication skills
- Experience in a customer or patient-focused environment
- Strong relationship-building skills
- Experience in resolving complaints satisfactorily
- Evidence of an empathetic and holistic approach to patient care (an advantage)
- Experience of using MOSAIQ IT package (an advantage)
- Previously worked within the healthcare sector (an advantage)
- Proficient in all MS office packages, including Word, Excel, PowerPoint, and Outlook
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