Customer Support Professional

5 days ago


Haverhill, Suffolk, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and empathetic Customer Support Professional to join our team at Riverside. As a Care and Support Worker, you will be responsible for providing personalized support to vulnerable individuals, empowering them to achieve independence and improve their overall quality of life.

Job Overview

The successful candidate will work from one of our supported services, connecting customers with employability coaches and other support agencies, helping them manage their finances, and sign up for benefits or move on to more permanent housing.

Key Responsibilities
  • Lead on co-producing bespoke support and move-on plans involving key stakeholders where appropriate
  • Organize and carry out regular planned reviews of support and risk plans or follow an incident/significant change in a customer's circumstances
  • Engage customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Identify and promote opportunities for employment, education, and training and support customers to remove barriers to accessing these opportunities
  • Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
  • Support customers to be 'tenancy ready' to enable successful move on
  • Support customers to be financially independent through budgeting plans and maximizing income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following the medication procedure
  • Lead on support initiatives including Group Work
  • Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of delivering structured support and risk management
  • A team player with a caring, empathetic, flexible, and resilient, can-do attitude
  • Previous experience in positively resolving incidents
  • Demonstrate initiative and confidence to make and act on decisions
  • Competent administrative and IT skills (to be able to produce reports and other communications)
What We Offer
  • Competitive pay: £25,965.41-£27,112.48 pro rata (achieved after 18 months successful performance in the role)
  • 28 days holidays plus bank holidays (pro rata)
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Why Riverside?

Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.



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