Customer Service Liaison
4 weeks ago
About the Role
We are seeking a skilled and compassionate Bank Concierge to join our team at Sanctuary Supported Living. As a Bank Concierge, you will be the first point of contact for customers, providing exceptional support and guidance to ensure their needs are met.
Key Responsibilities
- Develop strong relationships with customers, helping them to develop life skills and confidence.
- Handle emergency and challenging situations with professionalism and empathy.
- Organise and run social activities to promote a sense of community and well-being.
- Contribute to the maintenance of a safe and secure environment.
- Update customer notes and records accurately and efficiently.
Requirements
- Experience of working with vulnerable adults or young people, preferably in a customer-facing role.
- Ability to work under pressure and think critically in challenging situations.
- Excellent communication and interpersonal skills.
- Confident use of IT systems and technology.
What We Offer
As a Bank Concierge at Sanctuary Supported Living, you will benefit from a range of rewards and benefits, including online discounts, health and well-being plans, and opportunities for learning and development.
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