Customer Service Coordinator
3 days ago
About the Opportunity
Sanctuary Group is delighted to offer a rewarding role as a Bank Concierge in our Homelessness Services. This position involves delivering exceptional customer service and support to our residents.
Key Responsibilities
- Be the first point of contact for customers, handling queries and concerns
- Establish strong relationships with customers, empowering them to achieve their goals
- Manage emergency situations with tact and professionalism
- Contribute to maintaining a safe and secure environment
Essential Skills
- Experience working with people with mental health needs or substance misuse
- Ability to work effectively under pressure
- Excellent communication and organizational skills
- Proficiency in using IT systems
What We Offer
- A salary of approximately £61 per hour
- Comprehensive training and development opportunities
- A supportive and inclusive work environment
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