Lodge Community Manager

4 weeks ago


Haverhill, Suffolk, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd are seeking an experienced Lodge Manager to join their team. As a key member of the management team, you will be responsible for providing a high level of customer service to residents, ensuring the smooth day-to-day running of the development and maintaining a safe and secure environment.

You will be a friendly and approachable individual with excellent communication skills, able to work independently and as part of a team. You will have a passion for delivering excellent customer service and be able to build strong relationships with residents, colleagues and external contractors.

Key Responsibilities

  • Manage the day-to-day operations of the development, including maintenance, repairs and security
  • Provide a high level of customer service to residents, responding to their queries and concerns in a professional and courteous manner
  • Work closely with the Area Manager to ensure the smooth running of the development and achieve business objectives
  • Build strong relationships with residents, colleagues and external contractors to ensure a positive and supportive community
  • Ensure the development is maintained to a high standard, including health and safety checks and reporting any issues to the Area Manager

About You

You will be a motivated and organized individual with excellent communication and interpersonal skills. You will have a passion for delivering excellent customer service and be able to work independently and as part of a team. You will have a background in administration and customer service, with previous experience of working in a similar role.

You will be a quick learner, able to pick up new skills and knowledge quickly and be able to work in a fast-paced environment. You will be a team player, able to work collaboratively with colleagues to achieve business objectives.

Our Company

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people.

We are a professional, award-winning, customer-focused team that is passionate about delivering excellent service to our residents. We are committed to providing a warm and welcoming environment for our residents and are looking for someone who shares our values and is passionate about delivering excellent customer service.

What We Offer

We offer a competitive salary and benefits package, including annual holiday entitlement, life assurance, eye care reimbursement and professional development opportunities.

We are committed to providing a positive and supportive work environment and offer a range of benefits to support your well-being and career development.

How to Apply

If you are a motivated and organized individual with excellent communication and interpersonal skills, we would love to hear from you. Please submit your application, including your CV and a covering letter, to us via email.

We look forward to hearing from you and exploring how you can contribute to our team.



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