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Marketplace Consultant, Global Selling Expert
1 month ago
About the Role:
We are seeking a highly motivated and experienced Marketplace Consultant to join our team at Amazon UK Services Ltd. As a Marketplace Consultant, you will be responsible for working with a limited number of UK Sellers to help them grow their business on Amazon's US Store. You will offer support on using new programs, exploring Amazon's marketing tools, advising on account strategy, global logistics and global selection listing. You will also, if required, support recruitment and onboarding of Selling Partners onto this new service and act as their primary point of contact.
Key Responsibilities:
Create and articulate compelling value propositions around our Paid Service programs.
Identify, qualify, and engage with prospective Sellers for UK2US SAS based on a clear understanding of our Sellers and their needs.
Manage a portfolio of Sellers concurrently and strategically to drive sustainable GMS growth, based on a strong understanding of marketplace programs, tools and processes and using our UK2US SAS Playbook.
Analyse customer data and make recommendations based on our UK2US SAS Playbook in order to maximize the potential of the assigned Sellers.
Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
Understand and utilize CRM tools, such as AMC, to track all pertinent account information and sales progress.
Prepare and deliver business reviews regarding progress and state of health for the respective assigned portfolio.
Develop a thorough understanding of the Amazon Marketplace 3rd party services industry, UK export macro environment, including knowledge of competing product offerings.
Requirements:
Experience of sales or account management experience in E-Commerce.
Strong analytical skills including Microsoft Excel.
Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
A passion for developing an engaging customer user experience with demonstrated ability to translate customer needs into business and product requirements
Superior communication and presentation skills.
Ability to thrive in an ambiguous environment.
Preferred Qualifications:
Experience delivering an Amazon paid account management service.
Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary
High attention to detail and the management of multiple, competing priorities simultaneously
Sound business judgment, proven ability to influence others.
Experience using Astro, AMC and other Amazon tools.
Data proficient
Creative, has initiative, and can constructively advocate on behalf of the customer.
