Key Account Manager
1 month ago
Radius is seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for driving customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
Key Responsibilities:- Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
- Drive upsell campaigns to let customers take greater advantage from Radius Telematics product/service catalogue while creating longer and stronger contractual relationships.
- Be the single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
- Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
- Proactive team player with innovative ideas to inspire client loyalty and adoption.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Commercial acumen with good track record of similar roles responsibilities with significant commercial results.
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- Competitive base salary + commission scheme.
- Excellent training and coaching.
- Annual salary review and bonus scheme.
- Opportunities for ongoing development and progression.
- Brand new office with onsite canteen and gym.
- Secondment opportunities to work in our international offices.
- Life assurance.
- Local and online discounts including corporate gym membership and discounted restaurants.
- 22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days).
- Pension.
- Service Awards at 5, 10 and 20 years.
- Employee Assistance Programme.
- Cycle to Work.
- Company sick pay.
- Employee Referral Bonus.
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