Key Account Manager

7 days ago


Chester, Cheshire, United Kingdom Radius Full time
Key Account Manager

Radius is seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for driving customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.

Key Responsibilities:
  • Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
  • Drive upsell campaigns to let customers take greater advantage from Radius Telematics product/service catalogue while creating longer and stronger contractual relationships.
  • Be the single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
  • Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
Requirements:
  • Proactive team player with innovative ideas to inspire client loyalty and adoption.
  • Strong interpersonal skills and experience initiating and building positive relationships.
  • Commercial acumen with good track record of similar roles responsibilities with significant commercial results.
  • Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
  • Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
What We Offer:
  • A friendly culture that mirrors our proposition to our customers.
  • A fast-growing organisation that defines itself as being agile and innovative.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  • Competitive base salary + commission scheme.
  • Excellent training and coaching.
  • Annual salary review and bonus scheme.
  • Opportunities for ongoing development and progression.
  • Brand new office with onsite canteen and gym.
  • Secondment opportunities to work in our international offices.
  • Life assurance.
  • Local and online discounts including corporate gym membership and discounted restaurants.
  • 22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days).
  • Pension.
  • Service Awards at 5, 10 and 20 years.
  • Employee Assistance Programme.
  • Cycle to Work.
  • Company sick pay.
  • Employee Referral Bonus.

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