Digital Trading Operations Manager

2 months ago

London, Greater London, United Kingdom Burberry Limited Full time
About the Role

Burberry Limited is seeking a highly skilled and experienced Digital Trading Operations Manager to join our team. As a key member of our Trading team, you will play a critical role in supporting our global e-commerce operations and driving business growth.

Key Responsibilities
  • Global E-commerce Operations
    • Oversee the global trading operations, ensuring seamless execution and timely order fulfillment.
    • Monitor and report on key operational trade metrics, analyzing performance and presenting insights to stakeholders.
  • Supply Chain Collaboration
    • Work closely with Supply Chain & Customer Service teams to understand E-commerce customers' KPIs, including NPS and on-time delivery.
    • Collaborate with Supply Chain & Regional teams to manage product deliveries and drive omnichannel sales.
  • Inventory Management
    • Develop and implement global e-commerce stock management strategies, working with central and regional product and operations teams.
    • Monitor and report on e-commerce returns, collaborating with cross-functional teams to reduce and optimize returns.
  • Business Intelligence and Analytics
    • Work with Data and Analytics teams to better understand customer behavior, operational metrics, and hypothesis testing.
    • Develop and maintain reporting tools to enhance business decision-making.
  • Stakeholder Management
    • Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, and Marketing teams.
    • Collaborate with cross-functional teams to ensure smooth operating processes and timely order fulfillment.
Requirements
  • Experience
    • Minimum 3 years of experience in digital trading, operations, or a related field.
  • Skills
    • Proficient in data analysis and forecasting.
    • Strong Excel skills and experience with data analysis tools (Tableau, Looker, Power BI).
    • Excellent communication and teamwork skills.
  • Education
    • Bachelor's degree in a related field (e.g., business, economics, supply chain management).
What We Offer

Burberry Limited is an Equal Opportunities Employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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