Digital Trading Operations Manager

1 month ago


London, Greater London, United Kingdom Burberry Limited Full time
Purpose

The Digital Trade & Ops Manager plays a crucial role in supporting the Trading Team with all trading-related activities. This involves working closely and collaboratively with teams across the business, particularly with Digital Buying & Merchandising, Central & Regional Merchandising, Digital Third Parties, Marketing, and Content Operations.

Responsibilities
  • Oversee global trading operations to ensure seamless execution.
  • Monitor and report on key operational trade metrics to analyze performance and present findings in weekly and monthly review meetings.
  • Collaborate with Supply Chain & Customer Service to understand E-commerce customers' KPIs, including NPS and On-time delivery.
  • Manage global e-commerce stock levels, working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade.
  • Proactively work with Supply Chain & Regional teams to understand and manage product deliveries.
  • Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, and Marketing.
  • Coordinate across cross-functional teams to ensure smooth operating processes, product availability, and timely order fulfillment.
  • Collaborate with Trading, Marketing, Buying & Merchandising, and Supply Chain to ensure events and trading moments are accounted for in demand planning and reflected in warehouse capacity planning.
  • Oversee global e-commerce operations processes to ensure smooth operations.
  • Monitor and report on e-commerce returns and collaborate with cross-functional teams to reduce and optimize returns.
  • Work with Payments & Fraud team to develop understanding of declined orders and fraudulent activity, as well as strategies for regional online payment types.
  • Support Buying & Merchandising to assess in-season product performance by region/hub, including stock covers and ST.
  • Collaborate with Digital Product team to enhance e-commerce omnichannel and operational capabilities and overall customer experience.
  • Monitor industry and competitor trends in relation to e-commerce, omnichannel, digital capabilities, and retail operations best practices, and look for opportunities to implement.
  • Work with Data and Analytics team to better understand customer behavior, operational metrics, hypothesis testing, and to enhance and develop reporting.
Personal Profile
  • Experience within digital trading.
  • Proficient in data analysis and forecasting.
  • Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI).
  • Experience working with trading, operations, and Supply Chain.
  • Experience in luxury fashion environment.
  • Accuracy, great attention to detail.
  • Analytical, excellent numerical skills.
  • Strong Excel skills.
  • Good Communication skills and teamwork.

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.



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