Retail Management Team Member

5 days ago

Liverpool, Liverpool, United Kingdom JD Group Full time
Job Description

About JD Group

JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

We are committed to being a people-led, innovative and customer-focused organisation that provides operational excellence while identifying new areas of growth.

Job Summary

This role is part of the store's Junior Management team and provides managerial support to maintain and improve customer service levels throughout the store. The successful candidate will assist in supervising staff, maintaining shop floor standards, and dealing with managerial processes as instructed by Store Management.

Key Responsibilities
  • Customer Service
    • Provide customers with excellent levels of customer service.
    • Deal with customer complaints and enquiries, providing the best possible outcome.
    • Ensure the personal appearance of sales staff is in line with company guidelines.
    • Have an understanding of the customer service measuring programme.
  • Sales
    • Ensure that targets are achieved and, where possible, exceeded.
    • Monitor staff service levels in order to maximise store sales.
    • Utilise in-store devices, making sure that the customer is offered the whole product range.
    • Use reports to assist in product placement of key selling lines.
  • Visual Merchandising
    • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
    • Provide assistance with the maintenance of standards on the sales floor.
    • Keep stock clean and presentable at all times.
    • Retail management experience would be advantageous.
    • Excellent time management skills.
    • Strong verbal and written communication skills.
    • IT skills - Microsoft Outlook, Word and Excel.
  • Training & Development
    • Encourage personal progression throughout the store.
    • Provide assistance with the induction and training of new starters.
    • Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
  • Skills/Experience/Knowledge Needed
    • Retail supervisor experience would be advantageous.
    • Excellent time management skills.
    • Strong verbal and written communication skills.
    • IT skills - Microsoft Outlook, Word and Excel.
    What We Offer
    • Incremental holiday allowance.
    • Discretionary bonus scheme.
    • Staff discount on JD Group and other brands within the organisation.
    • Personal development opportunities to learn and develop at work.

We are an equal opportunities employer and welcome applications from all qualified candidates. Due to the high volumes of applications, it may take time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion.

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