Retail Team Leader

3 weeks ago

Liverpool, Liverpool, United Kingdom Mind Retail Full time

Position Overview

As a Retail Team Leader at Mind Retail, you will play a crucial role in assisting the Shop Manager to enhance profitability and generate funds through the sale of pre-owned goods, while ensuring exceptional shop standards and superior customer service. The funds raised are essential for supporting Mind's critical mental health services, aiding the 1 in 4 individuals who face mental health challenges in their lifetime.

In the absence of the Shop Manager, you will assume full accountability for the shop's performance and lead a dedicated team of volunteers. Your leadership will drive positive transformations and foster a welcoming, inclusive environment for customers and volunteers alike.

We are committed to nurturing our employees' growth, offering a variety of workshops, development programs, and qualifications tailored to individual needs.

Ideal Candidate Profile

We seek individuals who:

  • Possess a genuine passion for retail
  • Have the capability to inspire and motivate others
  • Can effectively plan and prioritize both personal and team workloads
  • Exhibit a strong focus on customer satisfaction
  • Demonstrate our core values and behaviors in all interactions

If you lack prior management or supervisory experience, we encourage you to apply if you have a proactive attitude, a willingness to work diligently, and a desire to learn while embodying our values and behaviors.

We need dedicated individuals like you to join us in advocating for mental health.

Benefits Overview

As a Retail Team Leader, you will enjoy:

  • Competitive hourly wage aligned with the Real Living Wage
  • 25 days of paid vacation annually (pro-rata for part-time roles)
  • Access to development workshops and courses to advance your career
  • Comprehensive and personalized onboarding programs tailored to your role
  • A wide range of additional qualifications and development opportunities for skill enhancement
  • A strong commitment to maintaining work-life balance
  • Family-friendly policies and enhanced pay
  • A competitive pension scheme and life assurance available to all employees
  • 25% employee discount in all Mind shops
  • Exclusive discounts at over 160 retailers through our employee savings app
  • Employee Assistance Program
  • Cycle to Work Scheme
  • Interest-free season ticket loan

About Mind Retail

Mind Retail operates a network of over 170 shops across England and Wales, generating approximately £21 million in net income annually. We have ambitious growth plans for the coming years and are committed to advocating for mental health in unprecedented ways. Our mission is to ensure that everyone experiencing mental health issues receives the support and respect they deserve.

Commitment to Equality, Diversity, and Inclusion

We recognize the value of diversity and embrace the unique perspectives each individual brings. We are dedicated to fostering an inclusive workplace where everyone is valued for their authenticity and can bring their whole selves to work.

Safer Recruitment Practices

We prioritize the safeguarding and welfare of our employees and volunteers, expecting all who work with us to share this commitment. As part of our Safer Recruitment policy, the successful candidate will be required to provide references and undergo an enhanced DBS check, including a check of the Children's Barred List and/or 'Work with Adults' workforce check, depending on their role and responsibilities.

Mind Retail is an equal opportunity employer, welcoming applicants from all backgrounds. We are committed to fair treatment for all staff, potential staff, and volunteers, regardless of race, gender, religion, sexual orientation, age, disability, or past convictions.

Additional Information

For further details and a complete person specification, please refer to the Job Description provided.

Mind Retail reserves the right to close the vacancy to applications earlier if a high volume of strong candidates is received. Therefore, early applications are encouraged.

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