Retail Store Manager

7 days ago

Liverpool, Liverpool, United Kingdom The Estée Lauder Companies Full time

About the Role

We are seeking a dynamic and inspirational Retail Store Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities

  • Lead and develop a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Create and execute an agile business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management.
  • Elevate in-store events and draw success from them.
  • Ensure the smooth running of the store, aligning all team members with the Boutique and Brand vision.
  • Coach and inspire team members, ensuring their development and allowing them to exceed their KPIs, as well as your own.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft Office.
  • Proof of right to live and work in the country.

About Us

The Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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