IT Infrastructure Support Specialist
24 hours ago
We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Specialist Recruit. As an IT Infrastructure Support Specialist, you will be responsible for providing top-notch technical support for corporate and customer-managed IT infrastructure and projects. This role requires hands-on technical support for corporate and customer-managed IT infrastructure and projects, delivering a quality 24/7 service to internal users and nominated customer gateways.
Key Responsibilities:
- Providing day-to-day technical support for IT infrastructure and projects.
- Installing, configuring, and troubleshooting computer hardware, operating systems, software, and applications.
- Assisting in the administration of corporate servers and applications.
- Carrying out daily, weekly, and monthly duties as requested by the IT Operations Manager.
Key Tasks:
- Building laptops and PCs according to internal and customer specifications.
- Ensuring the smooth running and patching of the desktop environment.
- Managing and supporting onsite A/V equipment, including video conferencing and projectors.
Additional Responsibilities:
- Following departmental change control process and procedures.
- Working within the remit of cyber security policies.
- Assisting with the administration of nominated customer IT equipment and networks.
- Participating in the 24/7 on-call IT rota, responding to emergencies as required.
Supporting IT Infrastructure Engineers:
- Supporting IT hosting infrastructure, including storage, virtual environments, email, and backups.
- Supporting IT security infrastructure, including antivirus, update/patch management, and web filtering.
- Supporting telephony equipment and servers, installation of telephones onto desks.
- Supporting remote working environment, including VPNs and RDP.
Mandatory Qualifications and Skills:
- HND/degree or equivalent in Computer Science or related discipline, or at least 5 years applicable experience.
- Broad range of technical skills in diverse IT hardware and business applications.
- Sound technical knowledge of core Microsoft Windows 10/11 desktop environments.
- Sound technical knowledge of Windows Server 2019/2022 administration skills.
- Good understanding of IT security, including antivirus, hard drive encryption, and authentication.
- Experience of Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
- Previous experience in 1st/2nd line support roles.
- Ability to achieve Security Clearance (SC/DV).
This role is perfect for those who want to make a real impact in the world of technology. If you have a passion for delivering exceptional IT support and are looking for a new challenge, we would love to hear from you
Salary: £28,000 per annum.
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