Infrastructure Services Technician
2 days ago
We are seeking a skilled IT support specialist to work in our central London office.
This position requires delivering top-notch 24/7 support to internal users and customers, focusing on quality IT services.
- Delivering day-to-day technical support for IT infrastructure and projects
- Configuring and troubleshooting computer hardware, operating systems, software, and applications
- Supporting the administration of corporate servers and applications
- Carrying out daily, weekly, and monthly duties as requested by the IT operations manager
- Setting up laptops and PCs according to specifications
- Ensuring the smooth running and patching of the desktop environment
- Managing and supporting A/V equipment, including video conferencing and projectors
- Following departmental change control processes and procedures
- Working within the remit of cyber security policies
- Assisting with the administration of customer IT equipment and networks
- Participating in the 24/7 on-call IT rota, responding to emergencies as required
- Supporting hosting infrastructure, including storage, virtual environments, email, and backups
- Supporting security infrastructure, including antivirus, update/patch management, and web filtering
- Supporting telephony equipment and servers, installation of telephones onto desks
- Supporting remote working environments, including VPNs and RDP
- HND/degree or equivalent in Computer Science or related discipline, or at least 5 years applicable experience
- Broad range of technical skills in diverse IT hardware and business applications
- Sound technical knowledge of core Microsoft Windows 10/11 desktop environments
- Sound technical knowledge of Windows Server 2019/2022 administration skills
- Good understanding of IT security, including antivirus, hard drive encryption, and authentication
- Experience of Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services
- Previous experience in 1st/2nd line support roles
- Ability to achieve Security Clearance (SC/DV)
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Infrastructure Systems Technician
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