Corporate IT Support Expert

18 hours ago


Redhill, Surrey, United Kingdom Specialist Recruit Full time
Job Title: Technical Support Professional

We are seeking a highly skilled Technical Support Professional to join our team at Specialist Recruit. As a Technical Support Professional, you will be responsible for providing expert-level technical support for corporate and customer-managed IT infrastructure and projects. This role requires hands-on technical support for corporate and customer-managed IT infrastructure and projects, delivering a quality 24/7 service to internal users and nominated customer gateways.

Key Responsibilities:
  • Providing day-to-day technical support for IT infrastructure and projects.
  • Installing, configuring, and troubleshooting computer hardware, operating systems, software, and applications.
  • Assisting in the administration of corporate servers and applications.
  • Carrying out daily, weekly, and monthly duties as requested by the IT Operations Manager.

Key Tasks:
  • Building laptops and PCs according to internal and customer specifications.
  • Ensuring the smooth running and patching of the desktop environment.
  • Managing and supporting onsite A/V equipment, including video conferencing and projectors.

Additional Responsibilities:
  • Following departmental change control process and procedures.
  • Working within the remit of cyber security policies.
  • Assisting with the administration of nominated customer IT equipment and networks.
  • Participating in the 24/7 on-call IT rota, responding to emergencies as required.

Supporting IT Infrastructure Engineers:
  • Supporting IT hosting infrastructure, including storage, virtual environments, email, and backups.
  • Supporting IT security infrastructure, including antivirus, update/patch management, and web filtering.
  • Supporting telephony equipment and servers, installation of telephones onto desks.
  • Supporting remote working environment, including VPNs and RDP.

Mandatory Qualifications and Skills:
  • HND/degree or equivalent in Computer Science or related discipline, or at least 5 years applicable experience.
  • Broad range of technical skills in diverse IT hardware and business applications.
  • Sound technical knowledge of core Microsoft Windows 10/11 desktop environments.
  • Sound technical knowledge of Windows Server 2019/2022 administration skills.
  • Good understanding of IT security, including antivirus, hard drive encryption, and authentication.
  • Experience of Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
  • Previous experience in 1st/2nd line support roles.
  • Ability to achieve Security Clearance (SC/DV).

This role is perfect for those who want to work in a dynamic and fast-paced environment. We offer a competitive salary and excellent benefits package.

Salary: Up to £28,000 per annum.

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