German Cruise Support Specialist

1 week ago

London, Greater London, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time
About Norwegian Cruise Line Holdings Ltd.

We are a leading global cruise company operating the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands. Our combined fleet of 29 ships offers itineraries to over 490 destinations worldwide.

Job Summary

We are seeking a German-speaking Cruise Specialist to provide exceptional customer support to our guests. As a key member of our team, you will be responsible for responding to inbound chats and emails, resolving customer issues, and providing recommendations on promotions and itineraries.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via chat and email
  • Identify and resolve customer issues quickly and efficiently
  • Use knowledge to make recommendations on promotions, itineraries, and auxiliary products
  • Attend team meetings to ensure use of appropriate policies and procedures
  • Provide quality customer service to all guests and travel partners
Requirements
  • Strong working knowledge of Norwegian Cruise Line products, including the current fleet and itineraries
  • Working knowledge of Salesforce and Seaweb
  • Multitasking abilities to provide service via chat platform and create notes in system
  • Ability to type 40 WPM while providing accurate data entry
What We Offer

We offer a competitive benefits package, including free car parking, pension scheme, private medical, development opportunities, appreciation bonus, discounted cruise programme, and 25 days paid holiday plus 8 bank holidays.

This role can be based in our office in Southampton or fully remote working from home anywhere in the UK. We are only accepting German-speaking candidates for this position.

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