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Cruise Sales Specialist
2 months ago
We are a leading global cruise company operating the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands. Our combined fleet of 29 ships offers itineraries to over 490 destinations worldwide.
Job SummaryWe are seeking a highly driven Sales and Customer Support professional to join our team. As a Cruise Sales Specialist, you will be responsible for providing exceptional customer service to our Direct Guests and Travel Agent Partners, securing bookings, and maximizing sales opportunities.
Key Responsibilities- Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call.
- Maintain product and brand knowledge to aid the close of a sale and any guest queries.
- Establish and maintain a good working relationship with other team members, guiding, advising, and helping others where appropriate to enhance service levels.
- Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand.
- Maintain departmental standards of dress code, office tidiness, time keeping, and attendance, whether working in the office or remotely in a home office.
- Comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to.
- Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable.
- Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems.
- You will be a confident, outgoing, and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest, and commitment.
- A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office, and other associated applications.
- Free car parking nearby (if office based).
- Pension Scheme.
- Private Medical.
- Development Opportunities - Partnered with Dale Carnegie.
- Contact Centre Plan Bonus.
- Discounted Cruise Programme.
- 25 days paid holiday + 8 Bank Holidays.
- Local bus discounts (if office based).
This role requires the ability to speak and write in English and Spanish.
Work ArrangementsThis role can be fully remote working from home anywhere in the UK or based in our office in Southampton on a 3:2 basis with Mondays and Fridays working from home.
