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Cruise Sales and Customer Support Specialist
2 months ago
Norwegian Cruise Line Holdings Ltd is a leading global cruise company that operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.
With a combined fleet of 29 ships and nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide.
Job SummaryWe are seeking a highly driven Sales and Customer Support professional to join our team. As a Cruise Sales and Customer Support Specialist, you will be responsible for providing exceptional customer service to our Direct Guests and Travel Agent Partners, securing bookings and maximizing sales opportunities.
Key Responsibilities- Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call.
- Maintain product and brand knowledge to aid the close of a sale and any guest queries.
- Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate to enhance service levels.
- Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand.
- Maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office.
- Comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to.
- Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable.
- Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems.
- You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment.
- A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications.
We offer a competitive benefits package, including free car parking nearby, pension scheme, private medical, development opportunities, contact centre plan bonus, discounted cruise programme, 25 days paid holiday + 8 Bank Holidays, and local bus discounts.
This role can be fully remote working from home anywhere in the UK or based in our office in Southampton on a 3:2 basis with Mondays and Fridays working from home.
We are proud to be recognized by Forbes as one of the World's Best Large Employers. We are committed to providing our team members with the opportunity to stay healthy and thrive both personally and professionally.
