Facilities Operations Centre Engineer

5 days ago

Reading, Reading, United Kingdom Amazon Data Services UK Limited Full time
About the Role

We are seeking a highly skilled and experienced Facilities Operations Centre Engineer to join our team at Amazon Data Services UK Limited. As a key member of our Data Centre Global Engineering Operations organization, you will play a critical role in the development and implementation of our Facilities Operations Centre (FOC) strategy.

Key Responsibilities
  • Monitor and manage the data centre's physical infrastructure, ensuring optimal performance and reliability.
  • Serve as a point of contact for internal and external teams, providing technical expertise and support as needed.
  • Assist in the development of communication and escalation protocols to improve team performance and ensure seamless collaboration.
  • Contribute to outage post-mortem analysis, identifying root causes and implementing corrective actions to prevent future incidents.
  • Ensure accurate and timely record-keeping, including updates to system documentation and issue tracking entries.
  • Support emergency recovery efforts, coordinating with cross-functional teams to ensure minimal disruption to business operations.
  • Develop and implement tools to enhance team performance, improving efficiency and effectiveness in the FOC.
Requirements
  • 2+ years of electrical or mechanical experience, with a strong understanding of data centre IT infrastructure and facilities infrastructure.
  • 1+ years of experience working with building and/or electrical platform management systems.
  • 2+ years of experience in data centre engineering/operations, with a proven track record of success in a large-scale data centre environment.
  • Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
  • Proficiency in Microsoft Office, including Word, Excel, and Access.
  • Ability to maintain SLAs through proactive issue detection and reporting, with a focus on complex problem-solving and root cause analysis.
About Us

At Amazon Data Services UK Limited, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our diverse perspectives and experiences are essential to driving innovation and excellence in our business.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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