Service Coordinator
2 days ago
Job Summary:
The Service Coordinator will play a crucial role in ensuring the smooth operation of our company's service department. This individual will be responsible for scheduling work, updating engineer diaries, and planning breakdown and servicing jobs.
Key Responsibilities:
- Scheduling and Planning: Coordinate the scheduling of work, update engineer diaries, and plan breakdown and servicing jobs to ensure efficient use of resources.
- Administrative Tasks: Ensure all paperwork and logs on CRM systems are up to date, and perform other administrative tasks as required.
- Customer Service: Work closely with the Aftersales Team and National Account Manager to ensure first-class customer service is applied at all times.
- Engineer Supervision: Supervise engineer locations, ensuring they attend the correct jobs by collaborating with the after-sales and administrative teams.
- Order Management: Follow up on any quotes, create purchase orders, and order any parts required.
Requirements:
- Previous Experience: Previous experience as a customer service advisor, hire controller, rental administrator, rental manager, hire coordinator, customer service administrator, service controller, or hire administrator is essential.
- Industry Knowledge: Knowledge of plant hire, tool hire, powered access, builder's merchants, commercial vehicle, agriculture, or construction hire or rental is advantageous but not essential.
About Us:
Path Recruitment is a leading recruitment agency specializing in placing candidates in various industries. We are committed to providing outstanding service to our clients and candidates alike.
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