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Volunteer and Reception Services Coordinator
2 months ago
Position Overview
We are seeking a dedicated, friendly, and proactive individual to join St Margaret's Somerset Hospice as a Volunteer and Reception Services Coordinator.
In this role, you will be instrumental in delivering a professional reception and front-of-house experience, ensuring a warm welcome for patients, visitors, contractors, and staff across our hospice facilities.
This is a full-time, permanent position offering a competitive annual salary. The standard working hours are Monday to Friday, with the possibility of occasional evening and weekend shifts as needed.
Key Responsibilities
As the Volunteer and Reception Services Coordinator, your primary duties will include:
- Providing a welcoming reception service for all individuals entering our hospice facilities.
- Overseeing the daily management and support of a diverse team of reception volunteers, ensuring they contribute to a friendly and inviting atmosphere.
- Recruiting, training, and supervising reception volunteers, ensuring they are well-prepared for their roles.
- Managing the reception schedule to ensure adequate coverage, including evenings and weekends when necessary.
- Responding to inquiries from staff and volunteers via email and providing necessary information.
- Maintaining accurate records and data entry across various databases.
- Assisting in the coordination of on-site activities, events, and meetings organized by the volunteering team.
- Providing administrative support to other departments as required.
About St Margaret's Somerset Hospice
Joining our team means becoming part of a compassionate and community-focused charity dedicated to delivering exceptional palliative care and support to patients and their families. Our staff and volunteers are united in their commitment to placing the patient at the center of everything we do.
Benefits
We offer a range of benefits to our employees, including:
- Generous holiday entitlement, increasing with length of service.
- Pension scheme options for both NHS and non-NHS employees.
- Access to an award-winning Employee Assistance Programme.
- Life assurance and health cash plans.
- Opportunities for professional development and training.
- Free on-site parking.
Essential Skills and Qualifications
The ideal candidate will possess:
- Strong interpersonal skills and the ability to create a welcoming environment.
- Excellent organizational and administrative abilities.
- Experience in managing or supervising volunteers.
- Proficiency in Microsoft Office applications.
- A good educational background, including qualifications in English and Maths.
We are looking for someone who is enthusiastic about making a positive impact in our community and is committed to supporting our mission.
