Service Coordinator
2 months ago
Job Summary:
The Service Coordinator will play a crucial role in ensuring the smooth operation of our client's business. This is a fantastic opportunity for a highly organized and customer-focused individual to join our team at Path Recruitment.
Key Responsibilities:
- Scheduling and Planning: Coordinate the scheduling of work, update engineer diaries, and plan breakdown and servicing jobs to ensure efficient use of resources.
- Administrative Support: Ensure all paperwork and logs on CRM systems are up to date, and provide administrative support to the Aftersales Team and National Account Manager.
- Customer Service: Work closely with the Aftersales Team and National Account Manager to deliver first-class customer service, responding to customer inquiries and resolving issues in a timely manner.
- Inventory Management: Supervise engineer locations, ensuring they attend the correct jobs by collaborating with the after-sales and administrative teams, and follow up on quotes, creating purchase orders and ordering parts as required.
Requirements:
- Previous experience in a customer-facing role, such as a customer service advisor, hire controller, rental administrator, or service controller.
- Strong organizational and communication skills, with the ability to work effectively in a team environment.
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
- Knowledge of CRM systems and administrative software.
About the Company:
Our client is a leading independently owned material handling equipment company, providing training, hire, and facility management for its employees. They strive to provide outstanding equipment and customer service every time.
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