Service Desk Specialist

7 hours ago


Reading, Reading, United Kingdom ALL Full time
Job Summary

We are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing first-line support to our customers, troubleshooting and resolving technical issues, and escalating complex problems to senior team members.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues using ITSM and knowledge management tools
  • Escalate complex problems to senior team members for further investigation and resolution
  • Coach and train junior team members to improve their technical skills
  • Contribute to the development and implementation of process improvements to enhance service delivery
Requirements
  • Minimum 2 years' experience in a similar or equivalent role
  • Technical qualification, either at College or University level, would be advantageous
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Strong problem-solving and analytical skills
Benefits
  • Generous salary and annual bonus
  • Stock options
  • Contributory pension scheme
  • 25 days annual leave + public holidays
  • Cycle to work schemes (salary sacrifice)
  • Car scheme (salary sacrifice)
  • Employee assistance programs
  • Discounts platform


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