Service Desk Specialist
7 hours ago
We are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing first-line support to our customers, troubleshooting and resolving technical issues, and escalating complex problems to senior team members.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues using ITSM and knowledge management tools
- Escalate complex problems to senior team members for further investigation and resolution
- Coach and train junior team members to improve their technical skills
- Contribute to the development and implementation of process improvements to enhance service delivery
- Minimum 2 years' experience in a similar or equivalent role
- Technical qualification, either at College or University level, would be advantageous
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Generous salary and annual bonus
- Stock options
- Contributory pension scheme
- 25 days annual leave + public holidays
- Cycle to work schemes (salary sacrifice)
- Car scheme (salary sacrifice)
- Employee assistance programs
- Discounts platform
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Service Desk Specialist
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Service Desk Specialist
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Reading, Reading, United Kingdom Proactive Appointments Full time{"h1":"Service Desk Analyst Role","p":"We are seeking an experienced Service Desk Analyst to join our team at Proactive Appointments Limited. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and resolving their IT issues in a timely and professional manner.","h2":"Key Responsibilities","ul":{"li":"Providing...
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IT Service Desk Analyst
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Service Desk Engineer
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Service Desk Engineer
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Deal Desk Operations Specialist
1 week ago
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Deal Desk Operations Specialist
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Deal Desk Operations Specialist
1 week ago
Reading, Reading, United Kingdom Aspen Technology Full timeAbout the RoleWe are seeking a highly skilled Deal Desk Operations Specialist to join our team at Aspen Technology. As a key member of our Sales Operations function, you will play a critical role in supporting our global sales teams to achieve their sales objectives.Key ResponsibilitiesQuote Management: Generate both standard and non-standard quotes to...
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Enterprise Sales Professional Service Desk
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Front Desk Associate
1 week ago
Reading, Reading, United Kingdom Warner Leisure Hotels Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Warner Leisure Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient experience for our guests.Key ResponsibilitiesProvide exceptional customer...