Front Desk Representative

2 days ago


East Horsley, Surrey, United Kingdom De Vere Full time

Receptionist Role at De Vere Horsley Estate


We are seeking a highly motivated and customer-focused Receptionist to join our team at De Vere Horsley Estate. As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their stay with us.


Your Key Responsibilities:



  • Provide exceptional customer service, ensuring our guests feel welcome and valued throughout their stay.
  • Manage check-in and check-out processes efficiently, handling room allocations and resolving any guest queries.
  • Process payments and handle cash transactions accurately.
  • Support the team with administrative tasks, maintaining a clean and organized reception area.

Requirements:



  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Punctuality and good personal presentation are essential.
  • Proficiency in using IT software, with familiarity with Opera an advantage (training will be provided if needed).

Benefits:



  • Competitive hourly rate of £11.50.
  • Varied shift patterns to suit your lifestyle, with opportunities for career progression.
  • Paid holiday allowance, free meals on duty, and access to our Leisure Club facilities.
  • Exclusive discounts on retail, travel, and leisure activities through our Exclusively Yours Benefits portal.
  • Access to our Employee Assistance Programme, including 24/7 health and wellbeing support.
  • Instant access to your pay through our Wagestream platform.

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