Customer Service Ambassador

2 weeks ago


East Horsley, Surrey, United Kingdom De Vere Full time

Customer Service Ambassador

At De Vere, we're looking for a skilled Customer Service Ambassador to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and efficient manner.
  • Handle guest inquiries and resolve any issues that may arise during their stay.
  • Work collaboratively with other team members to ensure seamless service delivery.
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.

What We Offer:

  • A competitive hourly rate of £11.50.
  • Varied shift patterns to suit your lifestyle, including early, late, and middle shifts.
  • A comprehensive benefits package, including free meals on duty, staff stays, and access to our leisure facilities.
  • Opportunities for career progression and professional development.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in using IT software, with familiarity with Opera an advantage.

Why Join Us:

At De Vere, we're committed to delivering exceptional guest experiences every day. If you share our values of being warm, genuine, and attentive to detail, we invite you to join our team and become part of our dedicated team of Customer Service Ambassadors.



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