Technical Support Specialist

5 days ago


Liverpool, Liverpool, United Kingdom EA First Full time

About the Company

EA First is a leading provider of IT services, working with global clients to deliver exceptional support and expertise.

We are currently seeking an IT Service Desk Analyst to join our team in Liverpool, England. As a key member of our service delivery team, you will be responsible for providing high-quality support to our clients, working at the forefront of one of the UK&I's largest businesses.

Key Responsibilities:

  • Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while following the documentation available to support these activities
  • Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements
  • Complete relevant training on the execution of all in scope processes and procedures
  • Recommend and where applicable deliver continual improvements to operational procedures
  • When assigned, deliver project work, to defined timelines and budget
  • Complete tasks on handover and implementation of new Service Excellence ways of working from Transformation into day-to-day operations

Requirements:

  • Experience in a Service Management role or end-user support role
  • Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar
  • Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)
  • Experience working with Powershell and Automation
  • Knowledge of Backup & Restore Processes

Salary: £41,500 per annum

Location: Liverpool, England (Hybrid, 2 days onsite)



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