Retail Operations Manager
5 days ago
We are seeking a Retail Operations Manager to join our team at Tesco, one of the UK's leading retailers. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our stores and delivering exceptional customer service.
About the RoleAs a Shift Leader, your primary responsibility will be to coordinate the store team to deliver an easy, fuss-free shopping experience for customers. You will work closely with colleagues to ensure that daily priorities are met, and regular breaks are taken. In addition, you will be responsible for opening and closing the store, completing duty cover, and making decisions that prioritize everyone's safety.
- You will be the go-to person for colleagues in the absence of a manager, providing guidance and support on day-to-day queries.
- Ensuring the store is always clean, tidy, and well-presented will also be a key aspect of this role.
- You will contribute to a great team atmosphere by being inclusive and welcoming to all colleagues.
- Providing great customer service is essential, listening to customer feedback and acting upon it to improve their experience.
Your duties as a Shift Leader will include:
- Coordinating the store team to deliver exceptional customer service.
- SUPPORTING COLLEAGUES IN THEIR DAILY TASKS AND PROVIDING GUIDANCE WHEN NEEDED.
- Ensuring the store is clean and tidy, meeting health and safety standards.
- Contributing to a positive and inclusive team culture.
- Providing great customer service, resolving any issues promptly.
We offer a range of benefits, including:
- A competitive salary of £25,000 - £35,000 per year, depending on experience.
- 20 days holiday plus bank holidays, rising to 22 days after 12 months.
- The opportunity to work flexible hours and request time off when needed.
- A 10% discount on Tesco purchases, plus an additional card for family members.
- Access to free wellbeing services and resources to support your mind, body, and life.
- A comprehensive pension scheme with matching contributions up to 7.5%.
- Benefits tailored to your needs, such as discounts, shares, cycle-to-work schemes, and more.
- Uniform provided and policies supporting you through life's moments.
Tesco is a leading retailer committed to serving its customers, communities, and the planet a little better every day. Our vision is to become every customer's favourite way to shop, whether they're at home or out on the move. We strive to create a workplace where everyone feels welcome and valued, promoting diversity, equity, and inclusion. We understand that life looks different for each individual, and we're happy to discuss flexible working arrangements with you. Join us in creating a brighter future for everyone
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