Store Operations Manager

1 month ago


North Shields, North Tyneside, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for coordinating the store team to deliver an exceptional customer experience. Your key duties will include:

  • Coordinating store operations to ensure a clean, well-stocked store
  • Supporting colleagues in their daily tasks and providing guidance when needed
  • Opening and closing the store, ensuring the safety and security of all staff and customers
  • Being the point of contact for colleagues when managers are unavailable
  • Maintaining high standards of store appearance and presentation
  • Supporting managers in coordinating events and initiatives
  • Contributing to a positive team atmosphere and promoting inclusivity
  • Providing excellent customer service by actively listening to customers and putting their needs first
  • Keeping colleagues informed and up-to-date on all communications, changes, and updates
  • Staying informed about store performance and identifying opportunities for improvement
  • Coordinating store improvements and removing obstacles that hinder great service
  • Ensuring compliance with health and safety procedures and promoting a safe working environment
  • Recognizing and celebrating colleagues who provide exceptional service


What You'll Need

To succeed in this role, you will need to be a:

  • Role model for customer service, consistently delivering a positive experience
  • Strong communicator, comfortable using various methods to keep colleagues informed
  • Effective leader, comfortable taking charge and overseeing the store
  • Decisive and flexible, able to adapt to changing situations and handle change
  • Motivator, inspiring colleagues to deliver beyond expectations
  • Curious and open to ideas, always seeking opportunities to improve service


What's in it for You

At Tesco, you can expect:

  • A varied and flexible work schedule, with opportunities to work different shifts
  • Ongoing learning and development opportunities, with access to award-winning training
  • A welcoming and inclusive work environment, where everyone feels valued
  • The opportunity to make a real difference in the community and contribute to a positive social impact
  • A range of benefits, including holiday pay, flexible working, and access to wellbeing services


About Us

Tesco is committed to serving our customers, communities, and planet a little better every day. We strive to be a responsible and sustainable business, with a focus on diversity, equity, and inclusion. We welcome applicants from all backgrounds and are proud to be a Disability Confident Leader.

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