Store Operations Manager
1 month ago
As a Shift Leader at Tesco, you will be responsible for coordinating the store team to deliver an exceptional customer experience. Your key duties will include:
- Coordinating store operations to ensure a clean, well-stocked store
- Supporting colleagues in their daily tasks and providing guidance when needed
- Opening and closing the store, ensuring the safety and security of all staff and customers
- Being the point of contact for colleagues when managers are unavailable
- Maintaining high standards of store appearance and presentation
- Supporting managers in coordinating events and initiatives
- Contributing to a positive team atmosphere and promoting inclusivity
- Providing excellent customer service by actively listening to customers and putting their needs first
- Keeping colleagues informed and up-to-date on all communications, changes, and updates
- Staying informed about store performance and identifying opportunities for improvement
- Coordinating store improvements and removing obstacles that hinder great service
- Ensuring compliance with health and safety procedures and promoting a safe working environment
- Recognizing and celebrating colleagues who provide exceptional service
What You'll Need
To succeed in this role, you will need to be a:
- Role model for customer service, consistently delivering a positive experience
- Strong communicator, comfortable using various methods to keep colleagues informed
- Effective leader, comfortable taking charge and overseeing the store
- Decisive and flexible, able to adapt to changing situations and handle change
- Motivator, inspiring colleagues to deliver beyond expectations
- Curious and open to ideas, always seeking opportunities to improve service
What's in it for You
At Tesco, you can expect:
- A varied and flexible work schedule, with opportunities to work different shifts
- Ongoing learning and development opportunities, with access to award-winning training
- A welcoming and inclusive work environment, where everyone feels valued
- The opportunity to make a real difference in the community and contribute to a positive social impact
- A range of benefits, including holiday pay, flexible working, and access to wellbeing services
About Us
Tesco is committed to serving our customers, communities, and planet a little better every day. We strive to be a responsible and sustainable business, with a focus on diversity, equity, and inclusion. We welcome applicants from all backgrounds and are proud to be a Disability Confident Leader.
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