Claims Engineering Auditor
4 weeks ago
Job Summary
We are seeking a skilled Claims Engineering Auditor to join our team at Hastings Direct. As a Claims Engineering Auditor, you will be responsible for developing a complete understanding of internal and supplier engineering processes, new commercial initiatives, best practices, and the impact of inefficient processes on customer journeys.
Key Responsibilities
- Developing and maintaining technical knowledge of motor repair regulations and policies.
- Designing and implementing effective audit approaches and capture mechanisms to accommodate changing business needs.
- Managing relationships with senior personnel and communicating across Engineer Teams, commercial teams, and operational leaderships.
- Completing and managing on-site and remote risk-based audits, interpreting and applying technical knowledge to contract builds and terms.
- Providing recommendations on areas for development and improvement, including savings, better contract adherence, KPI/SLA adherence, and impact on customer journeys.
Requirements
- Strong technical knowledge and proven experience within the motor industry, with either vehicle bodywork or mechanical knowledge.
- Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
- Excellent problem-solving skills coupled with a proactive approach to work.
What We Offer
- An attractive salary based on experience, with pay reviews completed each year.
- A flexible and hybrid working approach, with the option to work from home and in the office.
- A competitive bonus scheme, based on Hastings' performance against business goals and personal performance.
- A range of benefits, including life assurance cover, income protection, pension contribution matching, and access to financial wellbeing support.
About Hastings Direct
Hastings Direct is an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons. We have a thorough referencing process, which includes credit and criminal record checks.
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