Supplier Claims Auditor
3 weeks ago
Job Summary
We are seeking a skilled Supplier Claims Auditor to join our team at Hastings Insurance Services Ltd. As a key member of our audit team, you will be responsible for developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice, and the impact of inefficient processes/poor outcomes on customer journey, leakage, financials, and fraud.
Key Responsibilities
- Designing and developing relevant, effective audit approaches, capturing mechanisms which are flexible in nature to accommodate our changing business needs and allows us to capture, monitor, and measure performance.
- Managing relationships with senior personnel within each supplier to ensure scoping, attendance, agendas, and feedback are delivered effectively and completing and managing on-site and remote risk-based Audits across all the suppliers.
- Working with commercial teams, operational management, and senior leadership to effectively identify remedial actions, tracking, and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with personal and business objectives.
- Identifying areas for indemnity savings, contract adherence, KPI/SLA adherence, and impacts on Customer Journey and Outcomes, providing recommendations for areas of development or improvement and providing focused solutions where appropriate.
- Effectively interpreting and applying technical knowledge to contract builds and terms in order to develop audit questions.
Requirements
- Strong background in auditing suppliers/outsourcers across technical claims areas (including a variety of motor claims or household claims).
- Up-to-date technical knowledge of a majority of the following (including, but not limited to) higher value bodily injury claims, credit hire, fraud, property/household claims.
What We Offer
We offer a competitive salary based on experience, flexible working arrangements, a bonus scheme, and a range of benefits including private healthcare, dental plans, and access to a mental wellbeing programme.
About Us
Hastings Insurance Services Ltd is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have a 4Cs culture that focuses on creating the right culture for our colleagues and giving them the right tools to do their job, delivering good outcomes for every customer, and helping us to grow the company profitably and sustainably.
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