Risk Management Auditor

2 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Role Overview

As a dedicated Claims Engineering Specialist at Hastings Direct, you will play a pivotal role in ensuring the delivery of high-quality engineering claims services. This position is ideal for a skilled professional with a strong background in the motor industry, analytical expertise, and excellent communication skills.

Key Responsibilities

  • Develop a comprehensive understanding of internal and supplier engineering processes, staying up-to-date with new commercial initiatives, best practices, and their impact on customer journeys and leakage.
  • Stay technically current with motor repair regulations and policies, applying this knowledge to design and develop effective audit approaches and capture mechanisms.
  • Manage relationships with senior personnel and effectively communicate across Engineer Teams, commercial teams, and operational leadership to ensure scoping, attendance, and feedback are delivered effectively.
  • Conduct on-site and remote risk-based audits, interpreting technical knowledge to contract builds and terms to develop audit questions.
  • Provide recommendations for development and improvement, focusing on areas such as savings, contract adherence, KPI/SLA adherence, customer journey, and outcomes.

Requirements and Qualifications

  • Proven experience within the motor industry, with strong technical knowledge and analytical skills, preferably with expertise in Audatex and Glassmatix estimating systems.
  • Ability to interpret management information and identify areas of risk and opportunity.

Workplace Culture and Benefits

Hastings Direct champions a flexible and hybrid working approach, allowing employees to balance home and office work. The company offers an attractive salary based on experience, competitive bonus schemes, and comprehensive employee benefits, including a range of wellbeing initiatives, pension contributions, and access to private healthcare.



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