Key IT Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated Key IT Support Specialist to join our team at Interface Recruitment UK. As a Technical Helpdesk Professional, you will be responsible for providing high-level support to clients, ensuring their productivity through effective use of the firm's IT systems.
You will deliver excellent client service experience and continually improve the quality of the service delivered through proactivity, good communication, technical skill, and organisation.
- You will take and record calls on the IT service desk system.
- Investigate, monitor, and resolve incidents and service requests.
- Liaise with clients, IT support personnel, and external suppliers to resolve incidents.
- Keep the Service Desk application and colleagues updated with the status of incidents.
- Chase overdue incidents.
Main Responsibilities:
- Application delivery, patching, and anti-virus management.
- Virus check removable media.
- Install software where appropriate.
- Demonstrate how to use loan equipment on request.
- Ensure visibility on the internal client floors on a regular basis.
- Trend analysis and problem management.
Additional Tasks:
- Manage and keep antivirus and other desktop security systems up to date.
- Prepare, reconfigure, and distribute equipment required for new members of staff.
- Remove and dispose of redundant equipment.
Information Security:
- Ensure information is handled in accordance with the firm's policies and procedures relating to information security.
- Encourage a security-conscious culture within the firm.
- Proactively and promptly report any concerns/issues relating to information security.
Requirements:
- A minimum of 1st and 2nd Line IT Support experience.
- Excellent troubleshooting and client service skills.
- Excellent IT technical skills.
- Good communication and team skills.
- Ability to organise self and work effectively.
Estimated Salary: £25,000 - £35,000 per annum depending on experience.
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