Day Shift Team Lead

15 hours ago


Burton upon Trent, Staffordshire, United Kingdom Hilton Worldwide, Inc. Full time

About the Job

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We are looking for a highly organized and motivated individual to join our team as a Day Shift Team Lead - Front of House at Hilton St. Georges Park.

Job Summary

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As a Day Shift Team Lead - Front of House, you will be responsible for supervising front office operations, managing queries and complaints, and delivering exceptional customer service.

Main Responsibilities

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* Supervise front desk staff to ensure efficient delivery of services to guests
* Manage guest queries and complaints in a professional and courteous manner
* Maintain accurate records and reports
* Coordinate with other departments to ensure seamless service delivery

What We Offer

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* A competitive hourly rate of £13.00 per hour
* Free meals on duty
* Opportunities for career growth and development
* Discounts on hotel stays and food and beverages
* Access to a range of employee benefits and perks

Requirements

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* Previous experience in a similar role or industry
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and proficiency in Microsoft Office

Salary Information

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The estimated annual salary for this role is approximately £26,000-£31,000 based on a 28-day working period, including bank holidays, with an average hourly rate of £12.75.



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