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Fraud Prevention Specialist

2 months ago

London, Greater London, United Kingdom awin Full time
About the Role

We are seeking a highly skilled Fraud Prevention Specialist to join our team at Awin. As a key member of our compliance department, you will play a critical role in identifying, investigating, and mitigating fraudulent activities within our affiliate network.

Key Responsibilities
  • Fraud Detection and Investigation: Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with our network's Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Risk Management: Assess the risk associated with publishers' activities and make decisions regarding sanction options for publishers who are found to be fraudulent or non-compliant.
  • Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements
  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
  • Language Proficiency: Must be fluent in English. Knowledge of German is an advantageous plus.
About Awin

Awin is a leading global affiliate network that connects advertisers with publishers to drive sales and growth. We pride ourselves on our dynamic, social, and inclusive culture, and we are committed to diversity and inclusion in all aspects of our business.

We offer a range of benefits, including a flexible four-day workweek, remote working allowance, and access to our extensive training suite, Awin Academy. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.