Fraud Prevention Specialist

3 weeks ago


London, Greater London, United Kingdom NatWest Group Full time
Fraud Lead Job Description

We are seeking a highly skilled Fraud Lead to join our team at NatWest Group. As a Fraud Lead, you will be responsible for leading a multi-skilled Fraud Prevention function, driving improvements in productivity, efficiency, and service performance.

Key Responsibilities:
  • Lead a team of fraud prevention specialists to achieve KPIs and SLAs, delivering successful and appropriate customer and business outcomes.
  • Develop and implement strategies to prevent customer losses within an agreed fraud loss budget.
  • Manage risk, develop and deliver continuous improvement, and drive the strategic direction of the function.
  • Define performance indicators, measure and report critical MI to enable informed decision-making.
  • Maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains.
Requirements:
  • Background in fraud prevention or financial crime, with an understanding of the industry and its customers.
  • Experience working with payments products, preferably in merchant acquiring.
  • Ability to independently draw on analytical and creative problem-solving skills and understanding of data to rapidly provide effective solutions to business problems.
  • Confidence working in an ambiguous and fast-paced environment.
  • Collaboration skills with all levels across business areas and the wider organisation.
What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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