Customer Success Advocate

6 days ago


Colchester, United Kingdom Redline Group Ltd Full time

Join Redline Group Ltd, a pioneering company in the field of engineering solutions, as we seek an exceptional Customer Support Engineer to enhance our team's capabilities.

This pivotal role demands a deep understanding of technical issues and the ability to develop effective solutions.

Main Responsibilities
  1. Troubleshoot and resolve customer queries regarding product setup, maintenance, and troubleshooting.
  2. Implement efficient solutions to technical challenges, guaranteeing prompt resolution.
  3. Collaborate with internal teams to provide seamless customer support and resolve complex technical issues.

To excel in this role, you will require a solid foundation in engineering, preferably electronics or computer science, and substantial experience in technical support.

Benefits Package

We offer a comprehensive benefits package, including an estimated annual salary of £58,000 - £68,000, commensurate with your qualifications and experience.



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