Claims Advisor

3 weeks ago


Aldershot, Hampshire, United Kingdom Enterprise Holdings Full time

Overview

Enterprise Mobility is a leading provider of mobility solutions, with a portfolio of brands that includes Enterprise Rent-A-Car. We're a family-owned business with a strong commitment to diversity and inclusion, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a Claims Advisor to join our team in Aldershot. As a Claims Advisor, you'll be responsible for managing vehicle hire and repair for customers involved in non-fault road traffic accidents. You'll work closely with customers, body shops, and rental branches to provide repair updates, manage rentals, and create and send invoices to our insurance partners.

Key Responsibilities

  • Provide exceptional customer service
  • Gather repair updates from customers, bodyshops, and work providers
  • Update customer files with accurate information
  • Liaise with bodyshops, work providers, and branches to resolve any problematic claims
  • Make decisions based on accident circumstances
  • Liaise with loss adjusters, policyholders, brokers, and other third parties
  • Control Hire invoices in line with industry standards

Requirements

  • Demonstrated ability to make decisions
  • Analytical skills
  • Proven ability to work in a targeted environment and meet deadlines
  • Exceptional customer service skills
  • Excellent communication skills and attention to detail
  • Demonstrated time management skills
  • A knowledge of Microsoft Office products, internet, and telephone skills

What We Offer

  • A competitive salary
  • The opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities
  • A comprehensive benefits package

Location

Aldershot, Hampshire, GU11 1EJ

Working Hours

Monday - Saturday, 8-5, with 1 in 3 expectation for Saturdays and a day off in lieu during the week. Full-time and part-time opportunities available.


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