Claims Advisor

4 weeks ago


Aldershot, Hampshire, United Kingdom Enterprise Holdings Full time

About the Role

We are seeking a skilled Claims Advisor to join our team at Enterprise Holdings. As a Claims Advisor, you will be responsible for managing vehicle hire and repair for customers involved in non-fault road traffic accidents.

Key Responsibilities

  • Provide exceptional customer service and communicate effectively with customers, body shops, and rental branches.
  • Manage repair updates, rentals, and invoices, ensuring timely and efficient resolution of claims.
  • Liaise with loss adjusters, policyholders, brokers, and other third parties to resolve claims.
  • Make decisions based on accident circumstances and control hire invoices in line with industry standards.

Requirements

  • Demonstrated ability to make decisions and work in a targeted environment with deadlines.
  • Excellent analytical, communication, and time management skills.
  • Previous claims experience, especially in the credit hire environment, is highly desirable.

What We Offer

  • A competitive salary and opportunities for career progression.
  • A dynamic and supportive work environment with a focus on customer satisfaction.
  • Training and development opportunities to enhance your skills and knowledge.

Location

The role is based in our Aldershot office, with easy access to transportation links to surrounding areas.

Security Clearance

All applicants must be able to pass a security check involving financial probity and basic criminality.


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