Claims Advisor
2 weeks ago
Job Title: Claims Advisor
Job Summary:
Enterprise Holdings is seeking a Claims Advisor to join our team. As a Claims Advisor, you will be responsible for managing vehicle hire and repair for customers involved in non-fault road traffic accidents. You will liaise with customers and body shops to provide repair updates, manage rentals and repairs, and create and send invoices to our Insurance Partners.
Key Responsibilities:
- Providing exceptional customer service
- Gaining repair updates from customers, bodyshops and work providers
- Updating customer files with accurate information
- Liaising with bodyshops, work providers and branches to resolve any problematic claims
- Making decisions based on accident circumstances
- Liaising with loss adjusters, policyholders, brokers and other third parties
- Controlling Hire invoices in line with Industry
Requirements:
- Demonstrated ability to make decisions
- Analytical skills
- Proven ability in a targeted environment and meet deadlines
- Exceptional customer service skills
- Excellent communication skills and attention to detail
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills
Location: Victoria Road, Aldershot, Hampshire, GU11 1EJ
Salary: Starting as an Assistant, your salary will be £23,816.00. Then in 3 months you will progress to Representative with a salary between £23,816.00 and £25,400.00. Your next step is to complete further training and you will progress to Senior Representative with a salary of £25,400.00.
Hours: Monday – Saturday, 8-5: Hours across 5 days. 1 in 3 expectation for Saturdays with a day off in lieu during the week. Full time (40hrs) and part time (30hrs) opportunities available.
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