Claims Advisor

1 month ago


Aldershot, Hampshire, United Kingdom Enterprise Holdings Full time

About the Role

We are seeking a skilled Claims Advisor to join our team at Enterprise Holdings. As a Claims Advisor, you will be responsible for managing vehicle hire and repair for customers involved in non-fault road traffic accidents.

Key Responsibilities

  • Provide exceptional customer service and communicate effectively with customers, body shops, and insurance companies.
  • Manage repair updates, rentals, and invoices, ensuring timely and efficient resolution of claims.
  • Build relationships with rental branches and insurance companies to improve overall efficiency.
  • Make decisions based on accident circumstances and liaise with loss adjusters, policyholders, brokers, and other third parties.
  • Control hire invoices in line with industry standards.

Requirements

  • Demonstrated ability to make decisions and work in a targeted environment with deadlines.
  • Excellent analytical, communication, and time management skills.
  • Proven ability to work in a team environment and provide exceptional customer service.
  • Knowledge of Microsoft Office products, internet, and telephone skills.
  • Previous claims experience, especially in the credit hire environment, is desirable.

What We Offer

  • A competitive salary and opportunities for career progression.
  • A dynamic and supportive work environment with a focus on employee development.
  • A range of benefits, including discounted car rental and private healthcare.

Location

The role is based in our Aldershot office, with easy transportation links to surrounding areas.

Security Clearance

All applicants must be able to pass a security check involving financial probity and basic criminality.


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