IT Service Delivery Specialist
4 hours ago
About this Opportunity:
We are seeking a highly skilled IT Service Delivery Specialist to join our team at The Cumbria County Council. As a key member of our ICT service team, you will play a crucial role in maintaining the smooth operation of IT services within the organisation.
This position offers a rewarding opportunity to develop valuable skills in IT service management and contribute to the overall success of the IT department and user satisfaction.
Key Responsibilities:
- Administrative, Asset, and Configuration Management Support: Assist with managing and supporting our IT Service Management (ITSM) processes to ensure technology services are delivered efficiently and align with organisational goals.
- ICT Procurement Requests: Manage ICT procurement requests to meet the needs of the organisation.
- Point of Reference: Act as a point of reference to ICT service staff for procurement queries and issues.
- Service Quality Maintenance: Maintain service quality by conducting regular reviews and implementing best practices in ITIL methodologies.
What We Are Looking For:
The ideal candidate will have excellent communication skills and the ability to work effectively in a team environment. A strong understanding of IT service management principles and experience working with ITSM tools is essential.
Salary: £34,143 per annum
Contractual Hours: 37 hours per week
Contract: 3 x permanent positions available
Location: Kendal, Penrith, or Barrow (including agile working)
We are committed to improving the diversity of our workforce to better reflect the communities we serve. As a Disability Confident Employer, disabled applicants who meet the essential criteria of this job are guaranteed an interview.
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